Terms and Conditions
The legal basis of the service
This service is provided by Connected Healthcare Ltd trading under Onsite Chemist. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions. Otherwise if you do not agree please do not use the service.
Onsite Chemist is owned and operated by the UK registered company Connected Healthcare Ltd. Company No.
Registered office of the company: 8E Europa Studios, Victoria Road, London, NW10 6ND
"You or yours" refers to yourself who has submitted your personal information on this website agreeing to use the Online Clinic Consultation service.
"We or our" refers to Connected Healthcare Ltd, incorporated in England and Wales with registered number 06797903 whose registered office is at 8E Europa Studios, Victoria Road, London, NW10 6ND
"Website" means the linked pages of Onsite Chemist that allow an online service to be consultation to be performed.
You declare you wish to take part in the Online Clinic Consultation service operated by Connected Healthcare Ltd through our website. The online consultations are subject to the terms and conditions set out in this agreement. Otherwise if you do not agree please do not use the service. You undertake that all information provided by you is correct and true.
Professional standards and qualifications
The service involves the provision of information, advice, counselling, testing and treatment for a range of medical conditions. Services are provided by qualified doctors registered with the UK’s General Medical Council. Onsite Chemist is registered with the Care Quality Commission. All Onsite Chemist doctors comply with the General Medical Council Guidelines on remote prescribing and essential standards of quality and safety.
In order to use the service, you will be required to register with Onsite Chemist and to create a personal secure online patient record. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use the service, you:
-you are 18 years old or older
-all information you provide is accurate, up-to-date and complete
-agree to keep your username and password confidential
Ordering medicines and online doctor services
Information and advice
The advice and information provided by Onsite Chemist when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is correct and complete and you accept that failure to do so will affect the information and advice we give to you and the medicines we supply to you, may have consequences for which we are not responsible.
Testing services cover those conditions and infections that are specified for that particular testing service on this website through reputable laboratories but with all test, no test can be 100% effective.
All prices on this website are in pounds sterling and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error.
Postage and packaging costs
Postage and packaging is charges vary according and will be listed clearly on the website. NHS prescription is not chargeable.
Non-availability, not being made by the manufactures, discounted products
In the event that a patient’s chosen medicine is unavailable, Onsite Chemist will try finding an alternative.
Collecting medicines from a third party pharmacy
If you opt to collect your medicine(s) from a participating third party pharmacy, you should telephone the pharmacy before you visit to confirm that the doctor has authorised the supply of the medicine and that the pharmacy has the medicine in stock.
Notification of errors
Check all items promptly upon receipt and if you believe there are any errors contact us immediately via your online patient record.
Our liability to you
Limitation of liability
Onsite Chemist accepts full clinical responsibility for all of its patients to the full extent that the law requires.
We will not be liable for any loss or damage (in contract negligence or otherwise) where:
• There is no breach of a legal duty of care owed to you by us or;
• The loss or damage is not a reasonably foreseeable result of any such breach or;
• Any loss or damage or increased risk of loss or damage results from a breach by you of these terms and conditions.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
Nothing in these terms and conditions affects your statutory rights
We do not make any promise that your use of this website will be uninterrupted, reliable or error free or that its contents will be accurate or complete.
In particular, we are not responsible for:
a. losses or damages caused by inaccurate and incomplete information provided by you;
b. whether direct or indirect that you may suffer as a result of your use of this website
c. loss of your emotional well-being including, but not limited to, any embarrassment caused;
d. damage including but not limited to computer service or system failure, access delays or interruption, data non-delivery or mis-delivery, computer viruses
e. loss of income or anticipated profits;
f. loss of goodwill;
g. any indirect, consequential, special or exemplary damages
Vouchers and Discount Codes
Voucher and discount codes are for single use, not transferable, have no monetary value and cannot be published or distributed. Only one code can be used per transaction, and they are not valid past their expiry date. The vouchers or codes cannot be redeemed against any of our NHS services, prescription dispensing services, or delivery charges. NHS charges, prescription dispensing charges, or delivery charges do not count towards the total order value.
Links for external websites provided on our website is for information purposes only and we have no control over its credibility or accuracy, as such we negate any responsibility or liability for their content, and we do not endorse any of its content.
We negate any responsibility for content found on all public areas of this website, and we do not endorse any of it. Relying on information is done on your own risk. We reserve the right to moderate all the public areas found on this website and may delete any content without prior notice to you or the person who submitted the content.
Connected Healthcare Ltd, its subsidiaries, shareholders and directors shall not be liable for any damages, losses, claims, personal injury or expenses incurred by you directly or otherwise through the use of this website, any of its features or modules.
Medical and Product Information
You must read all the information provided on or with the products or its packaging prior to using it. If you have any queries or you are in doubt about the suitability of the product please get in touch with our pharmacist or you doctor for further assistance or advice.
Repeat Prescription Service
We endeavour to provide our services to you in the most efficient and quickest way possible, but we cannot influence the functions that are beyond our control. Therefore we cannot guarantee that once a repeat request order is send to your doctor that it will arrive at the surgery or if it does arrive that your doctor will issue a prescription or if they do issue a prescription that they send it back to us. We will try our at most to ensure that the service delivered to you hassle free and we will endeavour to keep you posted should we face any problems.
Prescription Dispensing Service
We are only able to dispense prescriptions that are considered to be legal under the jurisdictions of the English law. We endeavour to ensure that prices of Prescription Only Medicines (POM) are up to date but due to fluctuations in market forces, and if a product requires a special order we will contact you to make you aware of any price changes before dispensing your prescription.
We are unable to dispense any NHS prescriptions where parts 1, 2 and 3 have not been fully filled out. It is your reasonability to make sure that the information provided is valid and up to date. Where applicable you must write the NHS prescription charges exemption certificate number and its expiry date, otherwise provide details of a valid electronic payment method that maybe charged the relevant NHS prescription charges. We hold the right to refuse dispensing any prescription that has invalid or missing exemption or payment details.
We take customer services and satisfaction very seriously, and we appreciate that sometimes items are sent incorrectly, arrive faulty or damaged, or that you may have changed your mind. If you do want to return or exchange an item(s) please get in touch with us via email within 7 working days of receipt of your order. You then have 21 days to return the item(s) to us, at your own expense. Each item returned to us must arrive at our warehouse unopened, and in its original saleable condition. We therefore strongly advise you that returned item(s) should packed in their original packaging and boxed as received, as we are not liable for any damaged sustained during transit, and packages lost in transit. Returns that do not meet these conditions can be accepted for refund or exchange.
All items returned to us as faulty or damaged are thoroughly examined and if we find no faults we reserve the right to recover our fees and expenses from you. Please note that all faulty or damaged items must be returned with all accessories and contents, as received by you.
Please note that we are unable to provide a refund for any medicinal product, cosmetic or item(s) of personal nature, or item(s) that have been used or opened, unless faulty or damaged.
In the event where you were unable to receive a delivery and the order is returned to us we reserve the right to charge you full redelivery charges.
All refunds due to you will be refunded to the same method of payment used when placing the order.
Information on this website
We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date.
Use of the service outside of the United Kingdom
If you choose to access the website from outside of the United Kingdom you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.
We reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting.